Cancelling an order
- Before we buy the items (order status "Received" or "Paid"): cancel on WhatsApp or by email and you get a full refund.
- After we have bought the items (status "Bought" or later): fresh items such as cake, flowers, mithai, fruits and groceries cannot be cancelled. For other items, we refund the item price if the shop accepts the return, minus any delivery already arranged.
- Custom and personalised items (photo frames, printed or engraved items) cannot be cancelled once made.
Problems with a delivery
- If an item arrives damaged, wrong or missing, tell us within 24 hours of delivery with a photo. We replace it or refund that item, whichever you prefer.
- If we cannot deliver because the address is wrong or nobody is available after two attempts, we arrange one more delivery; any extra courier charge is added to your bill. Fresh items cannot be refunded in this case.
- If we miss the delivery date we promised, we refund the delivery charge.
How refunds are paid
- Refunds go back to the original payment method: online payments through Cashfree, UPI and bank payments to the same account.
- We start the refund within 2 working days of approving it. It usually reaches you in 5 to 7 working days, depending on your bank.
Contact
For a cancellation or refund, write to hello@overseasbucket.com or message us on WhatsApp with your 6-digit order number.
Last updated: 4 November 2026